Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to Alvora India (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website [www.alvoraindia.com], products, and services. By accessing or purchasing from our website, you agree to comply with these Terms.

If you do not agree, you should not access or use our services.

2. Eligibility

  • You must be at least 18 years old to place an order.
  • If under 18, you may use the site under the supervision of a parent or guardian.

3. Products & Services

  • We strive to display accurate product images, descriptions, and pricing.
  • However, slight variations in colours, design, or packaging may occur.
  • All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.

4. Orders & Payments

  • Placing an order means you agree to provide accurate, complete, and current information.
  • We accept payments via [UPI, Debit/Credit Cards/Net Banking/COD].
  • All transactions are processed securely through trusted third-party payment gateways.
  • We are not responsible for delays or errors caused by payment providers.

5. Shipping & Delivery

  • Orders will be shipped to the address provided at checkout.
  • Delivery timelines may vary depending on location and logistics partners.
  • Risk of loss passes to you once the product is handed over to the delivery partner.

6. Returns, Refunds & Cancellations

  • Returns/exchanges are accepted within 7 days of delivery, provided items are unused, unwashed, and in original packaging.
  • Certain products (personal care items, intimate wear, customized items) may not be eligible for return.
  • Refunds will be processed to the original payment method within 7 days after quality checks.
  • Orders can be cancelled before shipping. Post-shipment, cancellation will be treated as a return.

7. User Responsibilities

  • You agree not to misuse the website for unlawful, fraudulent, or harmful activities.
  • You shall not attempt unauthorized access, disrupt services, or copy/reuse website content without written permission.

8. Intellectual Property

  • All trademarks, logos, product names, designs, and content are owned by Alvora India.
  • You may not reproduce, distribute, or use our intellectual property without prior written consent.

9. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from use of our products/services.
  • Our liability is limited to the value of the product purchased.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy available in our website.

11. Third-Party Services

We may use third-party logistics, payment gateways, or marketing services. We are not responsible for their actions, but we ensure reasonable due diligence before engaging them.

12. Indemnity

You agree to indemnify and hold Alvora India harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the website.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.

14. Amendments

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website, and continued use constitutes acceptance.

15. Contact Information

For questions, complaints, or feedback, contact:

Alvora India – Customer Support
Email: hello@alvoraindia.com