Privacy Policy

Privacy Policy

1. Introduction & Scope

Alvora India ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make purchases.

2. Legal Framework

This Policy is structured in accordance with:

  • Information Technology Act, 2000 and the SPDI Rules, 2011, which require clear notices, consent, disclosure of data collection and security practices.
  • Digital Personal Data Protection Act, 2023, which offers rights including data access, correction or erasure, consent revocation, special protections for minors, multilingual notices, and grievance redressal.

3. Information We Collect

  • Personal Data: Name, contact details (email, phone, shipping/billing addresses), order history, payment information, etc.
  • Sensitive Personal Data (SPDI): Payment credentials, passwords, etc.—collected only with explicit consent and processed per law
  • Technical Data: Device info, IP address, cookies, usage patterns via analytics or tracking technologies

4. Purpose of Collection & Use

We collect and process your data to:

  • Facilitate product purchases, transactions, and delivery.
  • Manage your account, provide customer support, and communicate (e.g., order updates, promotions, service changes).
  • Conduct marketing analysis and personalize your experience.
  • Enhance site functionality, enforce security, and comply with legal obligations.

Any change in purpose will be communicated to you promptly.

5. Consent and Your Rights

  • Consent: Before collecting any SPDI, we will seek your explicit, informed, and unambiguous consent
  • Opt-out: You may withdraw your consent at any time, and we will act accordingly
  • Rights under DPDP Act:
  • Access & Correction of your data.
  • Erasure of your personal data (subject to legitimate need).
  • Withdraw Consent at any time.
  • Nominate a consent manager to act on your behalf.
  • Grievance Redressal via our designated officer

6. Disclosure and Transfer of Data

  • Your information may be shared with service providers (e.g., payment gateways, logistics partners) under confidentiality.
  • Any cross-border data transfer will comply with applicable regulations and provide you with notice

7. Data Retention & Security

  • We retain data only as long as necessary for intended purposes or as required by law.
  • We implement reasonable security practices (encryption, access control, audits) to protect your data
  • In case of a data breach, we will notify the relevant authorities and affected users promptly in line with DPDP requirements

8. Grievance Redressal Officer

For any privacy-related concerns or to exercise your rights, contact:

  • Email: hello@alvoraindia.com
  • Phone: 9910223169
  • You may also nominate a consent manager to act on your behalf under the DPDP Act.

9. Policy Updates

We reserve the right to update this policy as needed. Updates will be posted on our website, and critical changes will be communicated via email or website notifications.

10. Governing Law

This Policy and our data practices are governed by the laws of India, including the IT Act, SPDI Rules, and the DPDP Act.